Returns and Refund Policy
This page explains how Car Battery Roadside 24/7 handles returns, cancellations, warranty claims, and refunds for Perth metro battery purchases and installations.
Order Cancellations
- You can request a cancellation before technician dispatch or before the battery has been installed.
- If payment has already been captured, approved cancellations are refunded back to the original payment method.
- If a technician has already been dispatched, a call-out or restocking charge may apply where costs have already been incurred.
Change of Mind
- Unused batteries that have not been installed may be considered for return by prior approval.
- Installed batteries are generally not eligible for change-of-mind returns because the product has been fitted to a vehicle and handled as a safety-critical automotive item.
Faulty or Incorrect Items
- If the supplied battery is faulty, damaged on arrival, or incorrectly fitted for the confirmed order, contact us as soon as possible.
- We will review the issue, arrange inspection where needed, and provide a repair, replacement, or refund where required under applicable consumer law and the manufacturer warranty.
- Keep your proof of purchase and provide clear details about the vehicle, order, and issue reported.
Warranty Claims
- Battery warranties are supplied on the product page and at checkout, and remain subject to the manufacturer warranty terms.
- Warranty does not cover misuse, accidental damage, incorrect charging systems, or unrelated vehicle electrical faults.
- Where a claim is accepted, the remedy may be repair, replacement, or refund depending on the circumstances and the applicable warranty outcome.
Refund Timing
- Approved refunds are issued to the original payment method used for the order.
- Bank and card processing times vary, but refunds are typically visible within 5 to 10 business days after processing.
How to Request Help
For returns, cancellation requests, or warranty support, contact Car Battery Roadside 24/7 on 0451 664 698 or email info@carbatteryroadside247.com.au.