Unused Batteries
Unused batteries that have not been installed may be considered for return by prior approval.
How this policy applies
Most orders placed through this website are for Perth metro battery supply and mobile installation. Because fitment is vehicle-specific and often completed at the customer's location, return eligibility depends on whether the job was cancelled before dispatch, whether the battery was installed, and whether the issue relates to a product fault, wrong supply, or warranty claim. We always aim to supply high quality batteries and fit the correct battery for your vehicle, with most installed batteries carrying around 2 to 3 years of manufacturer warranty from the date of installation.
Trusted Battery Quality
We focus on high quality batteries from trusted brands rather than low-grade short-life replacements.
Installation-Date Warranty
Most batteries we install are covered for around 2 to 3 years from the installation date, depending on model.
Direct Local Support
If there is an issue, you deal directly with us for return review, troubleshooting, and warranty guidance.
Order Cancellations
- You can request a cancellation before technician dispatch or before the battery has been installed.
- If payment has already been captured, approved cancellations are refunded back to the original payment method.
- If a technician has already been dispatched or stock has been specially allocated, a call-out or restocking charge may apply where costs have already been incurred.
Change of Mind
- Unused batteries that have not been installed may be considered for return by prior approval.
- Installed batteries are generally not eligible for change-of-mind return because the product has been fitted to a vehicle and handled as a safety-critical automotive item.
- If you are unsure before installation begins, contact us immediately so the order can be reviewed before the job proceeds.
Faulty, Damaged, or Incorrect Items
- If the supplied battery is faulty, damaged on arrival, or incorrectly fitted for the confirmed order, contact us as soon as possible.
- We always aim to supply high quality batteries matched to the vehicle and installation requirements confirmed for the order.
- We may inspect the battery, confirm vehicle details, and review charging-system or fitment information before deciding the appropriate remedy.
- Where required under Australian Consumer Law or the applicable manufacturer warranty, we will provide a repair, replacement, or refund.
Warranty Claims
- Most batteries we install carry approximately 2 to 3 years of manufacturer warranty from the installation date, depending on the selected model.
- Battery warranty periods are shown on the product page and at checkout and remain subject to the manufacturer warranty terms.
- Warranty does not cover misuse, accidental damage, over-discharge, incorrect charging systems, or unrelated vehicle electrical faults.
- If a claim is accepted, the outcome may be repair, replacement, or refund depending on the product condition and the relevant warranty assessment.
Refund Timing
- Approved refunds are issued to the original payment method used for the order.
- Bank and card processing times vary, but refunds are typically visible within 5 to 10 business days after processing.
- If a partial refund applies because dispatch or restocking costs were already incurred, that amount is confirmed before the refund is finalised.
Perth Metro Service Scope
- This website advertises Perth metro battery supply and installation, not general Australia-wide parcel shipping.
- If your service address is outside the normal coverage area, availability and any extra travel cost are confirmed before the job proceeds.
- For suburb coverage details, see our Perth Metro Service Coverage page.
Australian Consumer Law
Nothing on this page excludes, restricts, or modifies rights or remedies you may have under Australian Consumer Law. If a battery or service has a major problem, you may be entitled to a replacement or refund. If the problem is not major, we may first assess the issue and offer a repair or replacement where that is the appropriate remedy.
How to Request Help
To request a cancellation, approved return review, warranty assessment, or refund support, contact Car Battery Roadside 24/7 and include as much order information as possible.
1
Share your order details
Provide your name, order confirmation, and the battery or service booked.
2
Confirm the vehicle
Include the rego, vehicle make and model, and where the battery was installed.
3
Explain the issue
Tell us whether the request is a cancellation, wrong item, fault, damage, or warranty claim.
4
Send photos if needed
Photos of labels, terminals, fitment, or damage help us assess the issue faster.